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Brad Sanders, Managing Director Direct Marketing
Mr. Sanders, Managing Director for Postfuture, has
over 20 years of
experience in the technology industry with a focus on transactional
and real-time systems using client server architectures. Prior
to joining Postfuture, Mr. Sanders led 6 project teams at
ACS Retail on one of the largest end-to-end retail network
systems in the U.S. This was a transactionally intensive system
that included POS, data warehousing, ordering, product selection/placement,
payroll, credit/debit networking, data mining and many other
functional elements. This product is currently operating at
over 5,000 sites across the US on a 24 x 365 basis.
Prior to that, Mr. Sanders headed product development for
Canmax, Inc. He was also Project Manager for imbedded systems
development at Schlumberger Technologies and R&D Manager
for Datamatic where Brad architected and deployed transactional
systems for major electrical utility companies. After graduating
from the University of Texas with a BS. in Geophysics plus
graduate work in Computer Science, Brad worked with a small
team at Oklahoma Seismic Corp. that developed and implemented
software for geophysical R&D in the areas of digital signal
processing, mapping and interpretive modeling.
Leon Isbell, VP Client Services
Mr. Isbell is responsible for end-to-end client satisfaction,
including Help Desk operations, Client Relationship Management,
quality assurance, training development, process improvement
and day-to-day client operations.
In addition to more than 25 years experience in high-technology
client services for established and start-up computer companies,
Isbell specializes in call center infrastructure and rapid-response
customer service. Prior to his role at Postfuture, Isbell
was Director of Customer Support at ChipData where he successfully
created an error tracking system tied to their CRM solution,
improving the quality of customer experience and end product,
and established a new co-location production facility for
hosting customer solutions. He also served in various management
capacities at Hewlett-Packard (HP), focusing heavily on crisis
management situations. At HP, Isbell developed processes to
ensure problem resolution, performance tuning and customer
satisfaction. In addition, he managed an organization of nine
managers and 150 engineers responsible for communications
between HP executive management and customers during crisis.
Prior to HP, Isbell managed regional customer support for
Convex Computer Corporation, a computer manufacturer, later
acquired by HP. Isbell managed 20 support engineers including
the problem escalating team and produced service revenues
in excess of $11.5 million. Isbell began his career as a systems
engineer with companies including Data General Corporation,
Digital Equipment Corporation and Burroughs Corporation responsible
for installation, new product implementation and service and
repair.
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